Refund Policy
We understand that sometimes things don't work out as expected. Learn about our refund policy.
At Mi Platita, we want you to be completely satisfied with our service. If you're not happy, we'll help you resolve it.
Refund period
30-day guarantee: We offer a full refund period of 30 days from the purchase date.
No questions asked: You don't need to explain why you want a refund. If you're not satisfied, we'll refund your money.
How to request a refund
Simple process: Send an email to info.miplatita@gmail.com with your order number and reason for the refund.
Quick response: We process all refund requests within 24 business hours.
Full refund: We refund 100% of your payment, with no fees or hidden charges.
Special cases
Technical issues: If you experience technical problems that we can't resolve, we offer immediate refund.
Service changes: If we make significant changes to the service that you don't like, you can request a refund.
Incorrect billing: If you were billed incorrectly, we correct the error and process the refund immediately.
Processing time
Approved refunds: Approved refunds are processed within 3-5 business days.
Payment method: The refund is credited to the same payment method you used originally.
Confirmation: You'll receive an email confirmation when the refund is processed.
Exceptions
Fraudulent use: We don't process refunds for accounts that show evidence of fraudulent use.
Terms violation: Accounts that violate our terms of service are not eligible for refunds.
Contact for refunds
To request a refund or if you have questions about this policy:
Include your order number and reason for the refund for faster processing.